Response to LGOIMA request 2023-220 12 September 2023

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Response to LGOIMA request 2023-220 12 September 2023 preview
  • Published Date Fri 13 Oct 2023
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Request for information: 

"I regularly catch the 29 bus from Southgate to Lambton Quay in the morning and back again in the evening. 

The on time performance of this service is terrible and regularly runs anywhere from 10 to 20 minutes late - and sometimes never shows despite being listed as due on electronic boards or the Metlink app. 

Customers on this service are frequently late to work - or to get home - and there is a growing sense of frustration.

Does Metlink report on on-time-performance for all services? I'd like to see the performance of the 29 service over time and find out if it meets or fails performance criteria." 

For a copy of the attachment related to this request, please email democratic.services@gw.govt.nz.

Updated 13 October 2023 at 15:06